01Introduction
Bazlo ("Bazlo", "hum", "hamara") ek hyperlocal marketplace app hai jo customers ko local vendors, service providers, aur drivers se judta hai. Yeh policy Android app "Bazlo" par apply hoti hai, jo Google Play Store se download hoti hai.
App use karke — chahe aap Customer, Vendor, Service Provider, Driver, ya Staff member ho — aap is Privacy Policy se agree karte hain.
02Data hum collect karte hain
Aapki role (Customer / Vendor / Service Provider / Driver / Staff) ke hisaab se, hum yeh data collect karte hain:
| Category | Kya collect hota hai | Kyun |
|---|---|---|
| Account info | Mobile number (OTP verification), naam, email (agar Google Sign-In use karo) | Account banana, login, security |
| Profile & business info | Shop name, category, address, photos, pricing, business documents (verification ke liye) | Vendor listing dikhana, discovery, trust & verification |
| Location | GPS coordinates (jab app use ho raha ho) | Nearby shops dikhana, ride booking, delivery tracking, staff attendance (neeche detail hai) |
| Photos & media | Camera/gallery se li gayi photos — product listing, review photos, profile pictures, chat attachments | Listing, reviews, order proof, communication |
| Payment info | Transaction records (amount, status) — card/UPI details Bazlo ke servers par store nahi hote, seedhe payment processor (Razorpay) ke paas jaate hain | Order payments, subscriptions, boosts, wallet |
| In-app wallet | Wallet balance, transaction history (cashback, redeem, spin-win) | Rewards aur cashback feature |
| Communications | Chat messages (buyer-seller), booking notes, ratings/reviews, support queries | Order coordination, dispute resolution, support |
| Matrimony profile (agar use karo) | Age, gender, marital status, height, education, profession, income, city, photos, aur matching ke liye religion, caste, gotra, manglik status, rashi — sirf jab aap khud yeh section use karte ho, apni marzi se | Matrimony matching feature — optional, apni marzi se dete ho. Ye sensitive data sirf matching ke liye use hota hai, kisi advertising ya third-party ko share nahi kiya jaata |
| Job listings (agar use karo) | Resume/skills info, application history, optional video resume — sirf Jobs section use karne par | Recruitment feature |
| Device & usage data | Device ID, app version, crash logs, push-notification token (FCM) | App reliability, notifications, fraud prevention |
| Staff attendance (Staff role) | Check-in/check-out GPS location aur time — sirf jab staff member apni shift mark karta hai | Vendor ke liye attendance tracking (employer feature) |
| Voice input (agar use karo) | Voice search audio — Android ke speech recognition service se process hota hai. Device ki capability ke hisaab se ye recognition on-device ho sakta hai ya Google ke speech-processing servers par bhi ho sakta hai | Voice-based search feature |
03Location data — detail mein
Customer / Driver / Vendor app use karte waqt
Location sirf tab li jaati hai jab app foreground mein khula ho (nearby shops dhoondhna, ride booking, delivery track karna). Background mein tracking nahi hoti.
Staff Attendance (geofence check-in)
Agar aapki shop staff ke liye geofence-based auto attendance feature on hai, to staff member ki location shift ke dauraan check ki jaati hai taaki check-in/check-out automatically mark ho sake. Yeh tracking sirf tab tak chalti hai jab tak app foreground mein khula ho — app minimize ya phone lock hone par tracking ruk jaati hai.
Location data kabhi third parties ko advertising ke liye bech nahi jaata.
04Payments
Sabhi payments Razorpay (RBI-licensed payment gateway) ke through process hoti hain. Aapke card, UPI, ya net-banking details Bazlo ke servers par kabhi store nahi hote — seedhe Razorpay ke secure, PCI-DSS compliant systems mein jaate hain. Bazlo sirf transaction ka result (success/failure, amount, order reference) apne records mein rakhta hai.
05Data ka use kaise hota hai
- Account banana aur login secure rakhna
- Aapko relevant vendors/services/nearby shops dikhana
- Orders, bookings, aur payments process karna
- Push notifications bhejna (order updates, offers, reminders — aap inhe app settings se off kar sakte ho)
- Customer support dena
- Fraud, spam, aur policy-violation detect karna (jaise blocked accounts, scam job posts flag karna)
- App improve karna (bugs, crashes, usage patterns samajhna — anonymized/aggregate form mein)
07Data kitne time tak rakha jaata hai, aur delete kaise karein
Hum aapka data tab tak rakhte hain jab tak aapka account active hai, ya jab tak legal/accounting requirement (jaise transaction records) na maange. Account delete karne ke liye app ke andar Settings → "Delete Account" use karein, ya bazloapp.dev@gmail.com par likhein.
Account delete hone par: profile, photos, chat history, aur personal data remove/anonymize ho jaata hai. Kuch records (jaise completed transaction logs) legal/tax requirement ki wajah se limited time ke liye rakhe reh sakte hain.
08Security
Data protect karne ke liye hum encrypted connections (HTTPS), Firebase Security Rules (jo control karti hain kaun kaunsa data padh/likh sakta hai), aur server-side validation (jaise sensitive wallet/payment operations Cloud Functions ke through, client se direct nahi) use karte hain. Phir bhi, koi bhi online system 100% secure hone ki guarantee nahi de sakta.
09Children's Privacy
Bazlo 18 saal se kam umar ke logon ke liye nahi hai. Hum jaan-boojh kar bachchon ka data collect nahi karte. Agar aapko lagta hai ki humne galti se kisi minor ka data collect kar liya hai, please bazloapp.dev@gmail.com par contact karein — hum use turant remove kar denge.
10Aapke rights
- Access — apna data dekhna (app ke andar profile/settings se)
- Correction — galat info update karna
- Deletion — account aur associated data delete karwana
- Notification preferences — kaunsi notifications aani hain, control karna (app Settings)
- Location permission — kabhi bhi phone Settings se off/revoke kar sakte hain (kuch features tab kaam nahi karenge)
11Is policy mein changes
Hum is policy ko time-time par update kar sakte hain (naye features add hone par). Bada change hone par app ke andar notification ya is page ke "Last updated" date se pata chal jaayega.
12Contact
Privacy se related koi bhi sawal ho to contact karein:
Bazlo
Email: bazloapp.dev@gmail.com
Address: Patna, Bihar